HR Operations Specialist

The HR Operations Specialist is a key member of the HR Help Center, providing frontline support on a broad range of foundational HR topics. This role resolves basic employee inquiries, performs routine operational tasks, ensures data accuracy, and contributes to a consistent, positive employee experience. The Specialist  appropriately escalates complex issues to ensure timely and accurate resolution.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Monitors Help Center cases and shared inboxes (as applicable) to resolve employee inquiries accurately and efficiently.
• Meets or exceeds Service Level Agreement (SLA) expectations for timely, professional responses.
• Appropriately reassigns or escalates complex cases to senior team members or subject matter experts.
• Provides accurate information by applying established policies, procedures, and guidance materials.
• Recommends updates to Knowledge Articles to improve accuracy, clarity, and usability.
• Completes assigned operational tasks (e.g., transactions, audits, employment verifications or record requests, I‑9s, employee notices).
• Creates, updates, and maintains process documentation for routine workflows.
• Identifies opportunities to streamline tasks, eliminate redundancy, and enhance operational efficiency.
• Ensures data accuracy within HR systems (e.g., Workday), including reviewing and approving transactions assigned to HR Admin.
• Maintains confidentiality and protects sensitive employee information in accordance with company policies and legal requirements.
• Supports cross-functional HR teams as needed to ensure a consistent and seamless employee experience.

Job Qualifications

Required

• At least 2 years of experience in one or more HR functional area (e.g., HR Operations/Support, Compliance, Business Partnering, Recruiting, Benefits, Payroll).
• Prior customer service experience, ideally involving phone, email, instant messaging, or case management.
• Strong administrative skills and attention to detail.
• Ability to communicate clearly and professionally across written and verbal channels.
• Proficiency with the Microsoft Office Suite.
• Ability to manage multiple tasks, prioritize effectively, and work in a service-oriented environment.

Preferred

• Experience using Workday or similar HRIS systems.
• Familiarity with I‑9 requirements and documentation.
• Experience working in an HR service center or shared services environment.
• Previous work with case management systems or ticketing tools.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $23.17 - $28.37