Inside Sales Specialist

The Inside Sales Specialist is responsible for retaining and growing customer relationships by engaging with prospective and existing customers and identifying opportunities to renew, upsell, or cross sell products and services. This role connects with customers across multiple communication channels to grow accounts and close sales, while balancing customer advocacy with sales accountability to reduce account loss, protect revenue, and deliver a positive customer experience.

Essential Functions

• Conduct proactive customer outreach in a timely manner, with a focus on maintaining customer relationships and revenue; accountable for assigned full sales cycle in an inside sales environment, including prospecting, needs analysis, proposal development, objection handling, and closing sales within assigned territories
• Complete end to end sales process for assigned accounts to drive new and incremental sales; recommend products or solutions, close sales in alignment with assigned goals or quotas, and support issue resolution, ensuring a positive customer experience
• Execute retention-focused sales activities, including renewals, upsell, cross-sell, and repeat sales, consistently achieving sales or retention objectives
• Build rapport with customers by providing accurate product and service information and delivering a high-quality experience across phone, email, chat, and other digital communication channels
• Maintain accurate and complete customer records, sales activity, and pipeline data in CRM and other computer-based tracking systems, ensuring required documentation and compliance standards are met
• Collaborate with cross-functional partners, including marketing, customer support, and outside sales, to align outreach efforts, support customer needs, and transition opportunities as appropriate
• Recommend improvements to processes or customer engagement approaches when identified
• Comply with Company and department policies and standards; performs other duties as assigned

Essential Functions: Dental US

• Open Coverage: Partner cross-functionally to resolve customer issues identified through outreach and expedite adjustments when appropriate to ensure timely and satisfactory resolution

Minimum Requirements

• Associate's Degree in Business, Marketing, Communications, or a related field, or equivalent education and/or experience
• 3 years of B2B inside or field sales experience

Preferred Requirements

• Dental, medical, or healthcare industry experience
• Experience in customer retention, account management, or solution-based selling
• Experience working with CRM or computer-based sales tracking systems and sales performance tools
• Formal sales training or certification in a recognized sales methodology

Skills and Abilities

• Familiarity with dental products, services, and manufacturer partners
• Customer focused sales and service orientation with the ability to build rapport and collaborative relationships with customers and cross-functional partners
• Strong customer service and communication skills, both written and verbal; ability to effectively communicate across multiple communication channels and engage customers
• Consultative selling skills with a customer retention focus; ability to identify, qualify, and advance sales opportunities through disciplined prospecting and follow up
• Detail oriented with the ability to maintain accurate records and documentation and manage multiple priorities
• Working knowledge of B2B sales practices and customer engagement models

Physical and Cognitive Demands

• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Learn New Tasks or Concepts Frequently
• Make Timely Decisions in the Context of a Workflow Frequently
• Complete Tasks Independently Constantly
• Maintain Focus Constantly
• Remember Processes & Procedures Constantly
• Stationary Position (Seated) Constantly
• Vision Constantly

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $20.91 - $25.58