Sales Support Coordinator

Job Summary

The Sales Support Coordinator II is responsible for coordinating the sales, returns, and exchanges of Patterson animal health products and services. Additionally, incumbent acts as a liaison and a source of information for key stakeholders, including but not limited to customers, operations, sales, and leadership teams.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Accurately processes returns, credits, and customer rebills

• Assists sales representatives and leadership with reporting needs

• Serves as a reliable source of information for customers and field team

• Supplements customer contact in absence of a Territory Manager

• Works in conjunction with both Operations Manager and sales management to enable strong cross-functional processes

• Prepares quotes, proposals, and ensures the full execution of contracts

• Maintains accurate customer and order logs, records, and files

• Tracks customer accounts and manages order fulfillment process

• Tracks customer rebates and requests credit on accounts or payment by checks

• Performs other duties as assigned

Job Qualifications

Required Qualifications

• High school diploma or equivalent; and minimum of two (2) years experience in customer service and/or sales support position

• Strong verbal and written communication skills

• Exceptional interpersonal and customer service skills

• Ability to remain organized and deliver accurate results in a work environment with rapidly shifting priorities

• Strong analytical skills

• Demonstrated knowledge of Microsoft Office Suite

Preferred Qualifications

• Bachelor’s degree in Agriculture or Business-related field

Working Conditions

Physical Demands

• Operating a computer and/or other office devices for the majority of the workday

• May occasionally need to move packages up to 40 pounds such as office supplies or equipment

• Must be able to communicate with others in person, over the phone, and in writing. 

• Must be able to understand and effectively exchange accurate information with key stakeholders, including coworkers, customers, and vendors

• Must be able to read and interpret various electronic and written documents

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services

Travel and On-call

This position requires minimal travel in a regional area, as determined by business need

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $22.60 - $27.64