Client Technology Specialist

Job Summary

Turnkey Computer Systems is the premier provider of accounting and management solutions to the feedyard industry.  The Client Technology Specialist is responsible for providing customer support, facilitating training, performing software testing, and maintaining applicable documentation in a professional and timely manner. 

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Guides customers in the functionality and custom use of their Turnkey software using online and/or on-site training methods

• Responds to incoming customer issues via phone, email and/or chat sessions and ensures timely resolution and appropriate follow-up

• Provides training and information on the software offerings of the company in response to customer needs and inquiries

• Maintains accurate software documentation and provide customers with new information for the software products

• Maintains technical expertise and proficiency with all related and relevant software and computer systems.

• Performs software testing and document results

• Communicates professionally and effectively with internal and external stakeholders

• Follows established department and company processes and procedures

• Performs other duties as assigned

Job Qualifications

Required Qualifications

• Bachelor’s degree in Accounting, Business Administration, or Ag-Business/Ag-Ed; or minimum of three (3)  years of comparable professional experience

• Strong technical acumen including proven experience with Microsoft Office Suite

• Strong verbal, written, and listening communication skills

• Effective problem-solving skills, especially around technical matters

• Strong interpersonal skills

• Strong analytical skills

• Ability to multi-task in a fast-paced environment with rapidly changing priorities

• Ability to absorb new ideas and concepts quickly

• Self-starter with a focus on continuous improvement

Preferred Qualifications

• Accounting or feedyard accounting experience

• ·Turnkey experience

Working Conditions

Physical Demands

• Operating a computer or other office devices for the majority of the workday

• May occasionally need to move packages up to 10 pounds such as office supplies or equipment

• Must be able to communicate with others in person, over the phone, and in writing. 

• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

• Must be able to read and interpret various electronic and written documents.

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-call

This role requires regional and other travel to customer sites, and to be on-call when necessary for business needs.